Sales and Refunds
EU SALES AND REFUND POLICY
Thanks for shopping at Era of Enlightenment. We appreciate the fact that you like to buy the kundalini tools we offer. We also want to make sure you have a rewarding experience while you’re exploring, evaluating, and purchasing our products, whether you’re at the Era of Enlightenment Online Store, or at our place in Gouves, Crete, or on the phone. (To make it visually easier on both of us, we’ll refer to these entities as the “EoE Store” in this policy.) As with any shopping experience, there are terms and conditions that apply to transactions at Era of Enlightenment website. We’ll be as brief as our attorneys will allow. The main thing to remember is that by placing an order or making a purchase at Era of Enlightenment, you agree to the terms set forth below along with Era of Enlightenment’s Privacy Policy and Terms of Use.
EoE energetic products are final sale
We fundamentally believe you will be thrilled with the products you purchase from Era of Enlightenment. That's because we go out of our way to ensure that they're of the highest quality and inhabit the greatest power to awaken the kundalini and its development. Please understand that EoE crystals are not ordinary crystals. Each garnet, apatite and quartz crystal is individually upgraded to order to carry all of the energies and frequencies listed on this website. This is a unique, made-to-order process. Once you place your order, we spend at least a week of dedicated work adding these frequencies specifically for you — it is not taken from a shelf, but prepared individually for the person who ordered it, and it represents a real investment of our time, energy and care. From the moment an EoE crystal leaves us and enters your energy field, that work has been delivered and has begun. For this reason, EoE energetic products are sold as final sale. They cannot be returned or refunded because you have changed your mind, or because you have worn, used or lived with the crystal for a while and then decided it is not for you. We therefore warmly ask you to feel into your decision before you order, and to contact us with any questions first — we are genuinely happy to help you choose the crystal that is right for you. By placing an order you confirm that you have read and accept this policy. The only exceptions are set out below.
When a return or refund is possible
We will of course always put things right in the following situations:
- Damaged on arrival. If a crystal or system reaches you broken or damaged in transit, we will repair, replace or refund it. Please email us within 15 days of receiving your order and include a photo of the damage and of the packaging.
- Incorrect item. If you received a different item than the one you ordered, we will make it right.
- Exceptional personal circumstances. In special situations, such as a bereavement in the family, we will always review your request individually and with compassion — please simply reach out to us.
Broken crystals cannot be returned where it is clear that the damage was caused by dropping or hitting the crystal on a hard surface, by accident or otherwise. Here too we may make exceptions on an individual basis, so please do contact us.
Some further conditions apply to the cases above. Products can be returned only in the country in which they were originally purchased. Only items purchased directly from Era of Enlightenment, either online or at our store in Gouves, Crete, can be returned to us; EoE products purchased through other retailers or resellers must be handled in accordance with their respective returns and refunds policy. Should a generator or system need to be returned, it must go back to the Era of Enlightenment Store where it was originally purchased. Please ensure that any item you send back is repackaged with all the protective casing originally used, or that you make a great effort to repack it so that the crystal will not be damaged in transit.
How to return an item
- Write us an email about what happened and the reason for return.
- Make a copy of this email with our answer and include it in the return package.
- Package the crystal or system carefully in the original package, or make a good effort to protect it during transport.
- You can also drop your package off at our home store in Gouves, Crete.
Refunds
Once we receive your item, a refund is initiated immediately. If you canceled a pickup item, and you were billed for it, we initiate your refund immediately after you submit your cancelation request via email. The way your refund is processed depends on your original payment method: Approved refunds are returned via the payment method you used - PayPal or bank transfer - normally within five business days.
Exchange an item
If you purchased your item from Era of Enlightenment, you can take it to our home store in Gouves, Crete for exchange. Item exchanges are, of course, subject to in-store product availability. It’s a good idea to check in-stock availability by calling Era of Enlightenment, or by viewing the product on the www.eraofenlightenment.com website to see if the item is available for pick up. Items ordered online from Era of Enlightenment that arrived damaged or are incorrect can be returned to Era of Enlightenment without question. Please do inform us via email about this.
Additional Era of Enlightenment product terms
The purchase and use of Era of Enlightenment products are subject to additional terms and conditions found at our legal page. Making unauthorized modifications to our products violates the Era of Enlightenment license agreement. All warranty for refund will expire if modifications have been made. Of course adding crystals or rearranging crystals from EoE do not fall under modifying the product.
Pricing and price reductions/corrections
Era of Enlightenment reserves the right to change prices for products displayed at/on the Era of Enlightenment Store at any time, and to correct pricing errors that may inadvertently occur. In the event you have been charged more than the posted price for a product in an Era of Enlightenment Retail Store or reseller, please contact us and we will take corrective measures and ask the seller to refund the difference. Should Era of Enlightenment reduce its price on any Era of Enlightenment product within 15 calendar days from the date you receive your product, feel free to visit us in Gouves, Crete or contact us by email or WhatsApp to request a refund or credit of the difference between the price you were charged and the current selling price. To receive the refund or credit you must contact Era of Enlightenment within 15 calendar days of the price change. Please note that this excludes limited-time price reductions, such as those that occur during special sales events. We may require that you have the product with you or otherwise have proof of possession when requesting such a refund or credit. Prices shown are in Euro’s. If you are paying for your order with an international Visa, MasterCard, or American Express credit card, please note that the purchase price may fluctuate with exchange rates. In addition, your bank or credit card issuer may also charge you foreign conversion charges and fees, which may also increase the overall cost of your purchase. Please contact your bank or credit card issuer regarding these fees.
Order acceptance/confirmation
Era of Enlightenment may, in its sole discretion, refuse or cancel any order and limit order quantity. Era of Enlightenment may also require additional qualifying information prior to accepting or processing any order. Once we receive your order, we’ll provide you with an email order confirmation. Your receipt of an order confirmation, however, does not signify Era of Enlightenment’s acceptance of your order, nor does it constitute confirmation of our offer to sell; we are simply confirming that we received your order. The Era of Enlightenment Store reserves the right at any time after receiving your order to accept or decline your order for any reason. If Era of Enlightenment cancels an order after you have already been billed, Era of Enlightenment will refund the billed amount.
Shipping & delivery
Please contact us for shipping details to learn about how and when you will receive the products you purchased from the Era of Enlightenment Store. Since the actual delivery of your order can be impacted by many events beyond Era of Enlightenment’s control once it leaves our facilities, Era of Enlightenment cannot be held liable for late deliveries. We will, however, work with you to ensure a smooth delivery.
In-store pickup and return
Era of Enlightenment offers in-store pickup in Gouves, Crete for many of the items available on this website. Certain products and payment methods, however, may not qualify for in-store pickup. Only you or the person designated by you may pick up the item(s) purchased. If you don’t pick up your order, Era of Enlightenment may cancel it.
Pickup contact
If you use in-store pickup, you may designate a third party to pick up your order. You must provide the name and email address of the third party. The third party if not known by us, will need to bring a government issued photo ID and order number for pickup. Era of Enlightenment is not responsible for actions taken by the third party once your item(s) have been picked up.
Consumers only
The Era of Enlightenment Store sells and ships products to end-user customers only, and we reserve the right to refuse or cancel your order if we suspect you are purchasing products for resale.
Product availability and limitations
Given the popularity and/or supply constraints of some of our products, Era of Enlightenment may have to limit the number of products available for purchase. Trust us, we’re putting them together as fast as we can, but with natural crystals especially apatite, this limits the supply. Era of Enlightenment reserves the right to change quantities available for purchase at any time, even after you place an order. Furthermore, there may be occasions when Era of Enlightenment confirms your order but subsequently learns that it cannot supply the ordered product. In the event we cannot supply a product you ordered, Era of Enlightenment will cancel the order and refund your purchase price in full.
Questions about this policy? Write to us – or return to the shop.